What time is check-in and check-out?

About reservation

What time is check-in and check-out?: Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.
Is it possible to check in early check-in late check-out?: Depending on the situation, we accept it for a fee. (Inquiries required in advance)
Do you have a room with pets?: We will guide you in the special room "Dock Friendly Twin". Please note that other room types cannot be accompanied.
Could you tell me about the accommodation agreement?: Click here for the terms and conditions of accommodation.
Could you tell me about the payment?: Please pay at the time of arrival.
Is parking free?: You can use it for free. (Capacity: 270 units)
When will the cancellation fee be charged?: A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.
Do you have to pay for infant meals?: Meals will be charged from the age of 3, so please be sure to apply.
Could you tell me about the reservation by phone?: For reservations by phone, please contact the reservation center 03-6830-3926 (9: 00-18: 00).
Could you tell me about the change or cancellation of your reservation?: When applying from the website, please complete the procedures from each website.
To apply by phone, please contact the Reservation Center 03-6830-3926 (9: 00-18: 00).
How much is the addition of the buffet?: You will be charged at the front desk on the day at the following rates.

Breakfast: 3,200 yen for adults, 3,200 yen for elementary school students, 2,000 yen for preschoolers over 3 years old

Dinner: 8,000 yen for adults, 6,700 yen for elementary school students, 2,000 yen for preschoolers over 3 years old

※Includes basic drink charges
Do you accept credit cards?: Master, JCB, VISA, AMEX, UC, DC, NICOS, etc. are available.
Is electronic money payment possible?: PayPay, auPAY, d payment, Mel Pay, Alipay +, WeChatPay are available.

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About restaurant lounge

Is there a charge for drinks in the venue?　: The basic drink is included in the dinner fee.

(Some products are provided for a fee.)
Do you have baby food?: If you can speak to the staff, we will prepare it.
Could you tell me about the restaurant?: Location: 2nd floor Locavore (Locaball)
We are preparing buffet-style dishes.
※For more information, please click here.
Can I bring wine and other drinks to the restaurant?: You are not allowed to bring it to the restaurant. You can bring it to your room.
Do you have any allergies?: The buffet restaurant displays information on the use of ingredients for 8 major allergies.

(Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)

In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the food factory.

If you have any other questions, please feel free to contact the restaurant staff on the day.
Can I use the restaurant with a dog?: Please note that dogs are not available in public spaces such as restaurants and large baths.
Can the restaurant be used by wearing yukata and slippers?: It can be used in yukata and slippers.
Could you tell me about the lounge?: [Business hours]

・From 15:00 to 18:00 Rakugu / Evening Social

・21:00-23:00 Chotto (Slightly) / Night Cap

The content of the offer varies depending on the time of day, so please use it differently.
Can I bring drinks and sweets back to my room?: It is only available in the lounge. You can't take it out to the guest room.
Is it possible to use the lounge on a day trip?: Day trips are not available.

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Rooms

Could you tell me about the futon mat?: We ask for self-service that customers can lay their own futons in Japanese-style and Western-style rooms.
Is the view of your room specified?: You cannot specify the view of the room.
Do you have any amenities for children who are sleeping together?: There is no prior preparation for in-house wear and amenities. Please contact the front desk.
Do you have a smoking room?: We don't have a smoking room. Please use the smoking area on the first floor.
Do you have any amenities?: We are preparing at the amenity corner on the first floor. (Toothbrush, toothpaste, cotton, cotton swab set, razor, comb)
About room clothes: One-size-fits-all yukata is available in your room.

Please bring your child's clothing from the Amenity Corner.

SS size and LL size yukata will be replaced at the front desk.
Is it possible to adjust the air conditioning in the guest room?: Air conditioning is coordinated in the entire building.
The air volume can be adjusted for each room.
Could you tell me about the rooms?: TV/Internet connection (wireless LAN) WI-FI/Refrigerator/Boiler/Boiler/Dryer/Towel/Bath towel/Slipper/Yukata
Do you rent baby cots and bed guards?: No.
We rent bed guards, but please contact us in advance as the number is limited.
Is it possible to attach beds to each other or move them to the wall?: It is not possible to prepare the beds with each other.

It is possible to bring a bed to the wall and prepare it.
※Reservation is required. If you wish, please let us know in advance.
What is the difference between classic twin and Privilege?: Classic Twin is an unrenovated room, while Privilege is a renovated room in 2014.
Do you have barrier-free rooms?: There are no rooms available.

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About the large bath

Could you tell me about the opening hours of the public bath?: Time from 6:00 to 10:00/15:00 to 23:00
Do you have towels?: Please bring it from your room.
Do you have a shampoo for children?: Kids shampoo and kids body soap are available in the large public bath for children.

※There is no baby soap.
Can I use it even if I have tattoo?: Please take a bath with a tattoo cover seal.

Tattoo cover seals are sold at the front desk for 200 yen per sheet.
Is the locker in the dressing room locked?: The locker in the dressing room is locked.
Do you have a private bath?: There is no private bath.
Do you have a replacement for men and women?: There is no difference between men and women.
Is it possible to take a day trip?: We do not accept day-trip bathing.
Could you tell me the operating hours of the sauna?: Time from 6:00 to 10:00/15:00 to 23:00

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About access

Where's the nearest IC?: Tohoku Expressway: Uphill Shiraishi IC (about 30 minutes) Downhill Murata IC (about 30 minutes)

Yamagata Expressway: Miyagi Kawasaki IC (approximately 30 minutes)
Could you tell me about the means of transportation to the kettle?: There is a route bus service only on Saturdays and holiday schedules (only one flight per day)

Other sightseeing is guided by taxi.
Is there a convenience store nearby?: Seven-Eleven is located about 5 minutes by car from our hotel (about 20 minutes on foot).
Is there a drugstore nearby?: There is a drugstore about 15 minutes by car from the hotel.
About bus use from Sendai: We will inform you by advance reservation system until 16:00 3 days before.

※Number of seats is limited

※Transfer using the Miyagi Kotsu Expressway Bus

If you are staying at the hotel, you can board for free only during the following hours.

[Departing from Sendai → Hotel] 14:08 15:33

[Departure from the hotel → Sendai Station] 10:00 11:30

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Others

Do you provide pharmaceuticals?: We cannot provide pharmaceuticals to customers at our hotel.
Could you tell me about local discovery?: Local Discovery is an activity where you can meet the unique tastes and stories of nature, culture, and people.
At this hotel, you can create your own original works by collecting natural materials while strolling around the hotel.
※Guests can use it free of charge.
Do you have Wi-Fi?: Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can also enter your email address without registering as a member.
Could you tell me the opening hours of the shop?: Time 16:30-21:00
1st floor
Where's the smoking area?: The smoking area is on the first floor.
Do you have a coin laundry?: It's on the first floor.
Time 6:00 to 24:00
Fee Washing machine 200 yen / 1 dryer 100 yen / 30 minutes
Do you have an ice machine?: No. Please purchase it at the shop.
Can I rent a wheelchair?: It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.
Could you tell me about the shipment in advance?: Please fill in the date of stay, the name of the representative of the reservation or the name of the organization, and send it out at the front desk notice. In addition, refrigerated and frozen ingredients are refused because there is no storage facility for customers.
Do you have a parking lot for motorcycles?: There is a parking space with a roof.
Parking space is on a first-come, first-served basis. Thank you for your understanding.
Could you keep it in a freezer or refrigerator?: We do not store refrigerated or frozen products.
Can I check my baggage?: Please use a dial locker in front of the lobby on the first floor for luggage storage before arrival and after departure.

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