What time is check-in and check-out?

About reservation

What time is check-in and check-out?: Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.
Can I make an early check-in and late check-out?: Depending on the situation, we accept it for a fee. (Inquiry in advance)
Do you have any rooms that can be accompanied by pets?: Information is provided in the private room "Dock Friendly Twin". Please note that other room types cannot be accompanied.
Could you tell me about the accommodation agreement?: Please see here for the accommodation agreement.
Could you tell me about your payment?: Please pay it when you arrive.
Is the parking free?: You can use it for free. (Capacity: 270)
When will the cancellation fee be charged?: There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.
Is there a meal for infants?: Meals will be charged from the age of 3, so please be sure to apply.
Could you tell me about your reservation by phone?: For reservations by telephone, please contact the Reservation Center 03-6830-3926 (9: 00-18: 00).
Please tell me about the change or cancellation of your reservation.: When applying from the website, please apply from each website.
To apply by phone, please contact the Reservation Center 03-6830-3926 (9:00-18:00).
How much is the addition of the buffet?: The following rates will be available at the front desk on the day.

Breakfast: 3,200 yen for adults, 3,200 yen for elementary school students, 2,000 yen for preschoolers over 3 years old

Dinner: 8,000 yen for adults, 6,700 yen for elementary school students, 2,000 yen for preschoolers over 3 years old

※Basic beverage charge included
Can I use a credit card?: Master, JCB, VISA, AMEX, UC, DC, NICOS, etc.
Can I make electronic money payment?: PayPay, auPAY, d-Pay, Melpay, Alipay+ and WeChatPay are available.

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About Restaurant & Lounge

Is there a charge for drinks in the venue?　: Basic drinks are included in the dinner fee.

(Products available for some fee)
Do you have baby food?: If you can speak to the staff, we will prepare it.
Tell me about the restaurant: Location: 2nd floor Locavore (Rocaball)
We are preparing a buffet style dish.
※For more information, please click here.
Can I bring drinks such as wine to the restaurant?: Please refrain from bringing it to the restaurant. It is possible to bring it to the guest room.
Do you have any allergies?: The buffet restaurant displays the use of ingredients for 8 major allergies.

(Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)

In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.

If you have any questions, please feel free to contact the restaurant staff on the day.
Can I use the restaurant with my dog?: Please note that dogs cannot use public spaces such as restaurants and public baths.
Can I use the restaurant with yukata and slippers?: It can be used in yukata and slippers.
Tell me about the lounge: [Business hours]

・15:00-18:00 Lagu / Evening Social

・21:00-23:00 Chotto (a little) / night cap

The content of the offer varies depending on the time of day, so please change the time and use it.
May I bring drinks and sweets back to my room?: You can only use it in the lounge. You can't take it out to the guest room.
Can I use the lounge day trip?: Day trips are not available.

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About Rooms

Tell me about your futon bedding.: We ask for self-service to be laid by the customer for futon bedding in Japanese and Western rooms.
Is the view of the room specified?: The view of the room cannot be specified.
Do you have amenities for co-sleeping children?: There is no preparation for in-house clothes or amenities in advance. Please contact the front desk.
Do you have a smoking room?: There is no smoking room. Please use the smoking area on the first floor.
Do you have any amenities?: We are preparing at the amenity corner on the first floor. (Toothbrush, toothpaste, cotton, cotton swab set, razor, comb)
About the room clothes: Free size yukata is available in your room.

Please bring your child's work clothes from the amenity corner.

SS size and LL size yukata will be replaced at the front desk.
Can I adjust the air conditioning in the room?: Air conditioning is adjusted in the entire building.
The air volume can be adjusted for each room.
Could you tell me about the facilities of the room?: TV / Internet connection (wireless LAN) WI-FI / Refrigerator / kettle / dryer / towel / bath towel / slippers / yukata
Do you rent baby cots and bed guards?: No, no.
Bed guards are available for rent, but the number is limited, so please contact us in advance.
Is it possible to attach beds to each other or to the wall?: It is not possible to prepare with each other.

It is possible to prepare a bed with a wall.
※Reservations are required. Please let us know in advance if you wish.
What is the difference between Classic Twin and Privilege?: Classic Twin is an unrefurbished room and Privilege is a renovated room in 2014.
Do you have barrier-free rooms?: There are no barrier-free rooms.

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About the public bath

Please tell me about the opening hours of the public bath: Time 6:00 to 10:00 / 15:00 to 23:00
Do you have towels?: Please bring it from your room.
Do you have a shampoo for children?: Kids shampoo and kids body soap are available in the public bath for children.

※There is no baby soap.
Can I use it even if I have a tattoo?: Please take a bath after using a tattoo cover seal.

Tattoo cover seals are sold at the front desk for 200 yen per sheet.
Is the locker in the dressing room with a key?: The locker in the dressing room has a key.
Do you have a private bath?: There is no private bath.
Do you have a replacement for men and women?: There is no replacement for men and women.
Can I take a day trip bath?: We do not accept day trip bathing.
Could you tell me the opening hours of the sauna?: Time 6:00 to 10:00 / 15:00 to 23:00

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About Access

Where is the nearest IC?: Tohoku Expressway: Uphill Shiraishi IC (approx. 30 minutes) Downhill Murata IC (approx. 30 minutes)

Yamagata Expressway: Miyagi Kawasaki IC (approx. 30 minutes)
Could you tell me about the means of transportation to the pot?: There is a route bus service only on Saturdays and holiday schedules (only one flight per day)

Other sightseeing is provided by taxi.
Is there a convenience store nearby?: Seven-Eleven is a 5-minute drive from the hotel (about 20 minutes on foot).
Is there a drugstore nearby?: There is a drugstore about 15 minutes by car from the hotel.
About bus use from Sendai: We will guide you through advance reservation by 16:00 3 days before.

※Number of seats available

※Pick-up and drop-off using Miyagi Kotsu Expressway Bus

If you are staying at the hotel, you can ride free of charge only during the following hours.

【Departure from Sendai → Hotel】 14:08 15:33

【Departure from hotel → Sendai Station】 10:00 11:30

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Other

Do you provide medicines?: We cannot provide medicines to customers at our hotel.
Tell us about Local Discovery: Local Discovery is an activity where you can meet the unique tastes and stories of nature, culture, and people.
At our hotel, you can collect natural materials and make your own original work while strolling around the hotel.
※Guests can use it free of charge.
Do you have Wi-Fi?: Wi-Fi is available for free.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can use it even if you enter your email address without registering as a member.
Please tell me the opening hours of the shop.: Time 16:30 to 21:00
Place 1st floor
Where's the smoking area?: The smoking area is located on the first floor.
Do you have a coin laundry?: It's on the first floor.
Time 6:00 to 24:00
Price Washing machine 200 yen / Dryer 100 yen / 30 minutes
Do you have an ice machine?: No, no. Please purchase it at the shop.
Can I rent a wheelchair?: It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.
Please tell me about the shipment in advance.: Please fill in the date of accommodation, the name of the representative of the reservation or the name of the group, and send it at the front desk notice. In addition, refrigerated and frozen ingredients are not allowed because there is no storage facility for customers.
Is there a parking lot for motorcycles?: There is a parking space with a roof.
Parking space will be on a first-come, first-served basis. Thank you for your understanding.
Can you keep it frozen and refrigerator?: We do not keep refrigerated or frozen items.
Can I leave my luggage?: For luggage storage before arrival and after departure, please use a dial locker in front of the lobby on the first floor.

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FAQ/CONTACT
Frequently Asked Questions and Inquiries

About reservation

About Restaurant & Lounge

About Rooms

About the public bath

About Access

Other