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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- Can I make early check-in and late check-out?
Depending on the situation, we accept it for a fee. (Inquiries required in advance)
- Do you have any rooms with pets?
Information is provided in the private room "Dock Friendly Twin". Please note that other room types are not allowed.
- Could you tell me about accommodation terms?
Please see here for the terms of accommodation.
- Could you tell me about your payment?
Please pay for it when you arrive.
- Is parking free?
You can use it for free. (capacity: 270 units)
- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.- Is there a meal for infants?
Meals will be charged from the age of 3, so please be sure to apply.
- Could you tell me about your reservation by phone?
For reservations by phone, please contact the Reservation Center 03-6830-3926 (9: 00-18: 00).
- Please tell us about the change or cancellation of your reservation
When applying from the website, please apply from each website.
For applications by phone, please contact the Reservation Center 03-6830-3926 (9:00-18:00).- How much is the addition of a buffet?
- We will accept the following rates at the front desk on the day.Breakfast: 3,200 yen for adults, 3,200 yen for elementary school students, 2,000 yen for preschoolers over 3 years oldDinner: 8,000 yen for adults, 6,700 yen for elementary school students, 2,000 yen for preschoolers over 3 years old※Basic beverage charge included
- Can I use a credit card?
Master, JCB, VISA, AMEX, UC, DC, NICOS, etc.
- Can I make electronic money payment?
PayPay, auPAY, d payment, Melpay, Alipay+ and WeChatPay are available.
About Restaurant & Lounge
- Is there a charge for drinks in the venue?
- Basic drinks are included in the dinner fee.(Products available for some fee)
- Do you have baby food?
If you can speak to the staff, we will prepare it.
- Tell me about the restaurant
Location: 2nd floor Locavore (Locaball)
We are preparing buffet-style dishes.
※For more information, please click here.- Can wine and other beverages be brought to the restaurant?
Please refrain from bringing it to the restaurant. It is possible to bring it to the guest room.
- Do you have any allergies?
- The buffet restaurant displays the use of ingredients for 8 major allergies.(Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)In addition, since the kitchen handles various ingredients, please note that there is a possibility that a small amount of contamination may occur, including handling at the foodstuff factory.If you have any other questions, please feel free to contact the restaurant staff on the day.
- Can I use the restaurant with my dog?
Please note that dogs are not available in public spaces such as restaurants and public baths.
- Can I use the restaurant with yukata and slippers?
You can use it in yukata and slippers.
- Tell me about the lounge
- [Business hours]・15:00-18:00 Ragu / Evening Social・21:00-23:00 Chotto (a little) / night capThe content of the offer varies depending on the time of day, so please change the time and use it.
- Can I bring drinks and sweets back to my room?
It is only available in the lounge. You can't take it out into the room.
- Can I use the lounge day trip?
Day trips are not available.
About Rooms
- Tell me about the futon laying.
We ask for self-service that you can lay on your own futon bedding in Japanese and Western rooms.
- Is the view of the room specified?
You cannot specify the view of the room.
- Do you have amenities for co-sleeping children?
There is no advance reservation for in-house clothes and amenities. Please contact the front desk.
- Do you have a smoking room?
There is no smoking room. Please use the smoking area on the first floor.
- Do you have any amenities?
We are preparing at the amenity corner on the first floor. (Toothbrush, toothpaste, cotton, cotton swab set, razor, comb)
- About the room clothes
- Free size yukata is available in your room.Please bring your child's work clothes from the amenity corner.SS size and LL size yukata will be replaced at the front desk.
- Can I adjust the air conditioning in the room?
The air conditioning is adjusted in a lump sum throughout the building.
The air volume can be adjusted for each room.- Please tell me about the facilities of the room.
TV / Internet connection (Wireless LAN) WIFI / Refrigerator / kettle / hair dryer / towel / bath towel / slippers / yukata
- Do you rent baby cots and bed guards?
No.
Bed guards are available for rent, but the number is limited, so please contact us in advance.- Is it possible to put beds together or put them on the wall?
- It is not possible to prepare with each other.It is possible to bring a bed to the wall.
※Reservation is required. Please let us know in advance if you wish. - What is the difference between Classic Twin and Privilege?
Classic Twin rooms have not been renovated, and Privilege has been renovated in 2014.
- Do you have barrier-free rooms?
There are no barrier-free rooms.
About the public bath
- Please tell me about the opening hours of the public bath
Time 6:00 to 10:00 / 15:00 to 23:00
- Do you have towels?
Please bring it from your room.
- Do you have a shampoo for children?
Kids shampoo and kids body soap are available in the public bath for children.
※There is no baby soap.- Can I use it even if I have a tattoo?
- Please take a bath after using a tattoo cover seal.Tattoo cover seals are sold at the front desk for 200 yen per sheet.
- Is the locker in the dressing room with a key?
The locker in the dressing room has a key.
- Do you have a private bath?
There is no private bath.
- Do you have a replacement for men and women?
There is no replacement for men and women.
- Can I take a day trip bath?
We do not accept day-trip bathing.
- Please tell me the opening hours of the sauna.
Time 6:00 to 10:00 / 15:00 to 23:00
About Access
- Where is the nearest IC?
- Tohoku Expressway: Upbound Shiraishi IC (approx. 30 minutes) Downbound Murata IC (approx. 30 minutes)Yamagata Expressway: Miyagi Kawasaki IC (approx. 30 minutes)
- Tell me about the means of transportation to the pot.
- There is a route bus service only on Saturdays and holidays (only one flight per day)Other sightseeing is provided by taxi.
- Is there a convenience store nearby?
Seven-Eleven is located about a 5-minute drive from the hotel (about 20 minutes on foot).
- Is there a drugstore nearby?
There is a drugstore about 15 minutes by car from the hotel.
- About bus use from Sendai
- We will inform you by advance reservation by 16:00 3 days before.※Number of seats available※Transfer using the Miyagi Kotsu Expressway BusIf you are staying at the hotel, you can ride free of charge only during the following hours.【Departure from Sendai → Hotel】 14:08 15:33[Departure from Hotel to Sendai Station] 10:00 11:30
Other
- Do you provide medicines?
We cannot provide medicines to customers at our hotel.
- Tell us about Local Discovery
Local Discovery is an activity where you can meet the unique tastes and stories of nature, culture, and people.
At our hotel, you can take a stroll around the hotel and collect natural materials to make your own original work.
※Guests can use it free of charge.- Do you have Wi-Fi?
Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.- Please tell me the opening hours of the shop.
Time 16:30 to 21:00
Place 1F- Where's the smoking area?
The smoking area is on the first floor.
- Do you have coin laundry?
It's on the first floor.
Time 6:00 to 24:00
Price Washing machine 200 yen / Dryer 100 yen / 30 minutes- Do you have an ice machine?
No. Please purchase it at the shop.
- Can I rent a wheelchair?
It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.- Please tell us about the shipment in advance
Please fill in the date of accommodation, the name of the representative of the reservation or the name of the organization, and send it to the front desk notice. In addition, we refuse refrigerated and frozen ingredients because there is no storage facility for customers.
- Do you have a parking lot for motorcycles?
There is a covered parking space.
Parking space will be on a first-come, first-served basis. Thank you for your understanding.- Can you keep it frozen and refrigerator?
We do not store refrigerated or frozen products.
- Can I leave my baggage?
For luggage storage before arrival and after departure, please use the dial locker in front of the lobby on the first floor.